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    Returns, Refunds and Exchanges Policy

    Last updated: 28th September, 2022
    Returns, Refunds and Exchanges of Service

    Please note that in principle, ITO BEAUTY & HEALTH CARE CO., LTD. (hereinafter referred to as “Company”) does not accept any returns, refunds or exchanges for our services.

    Handling of Treatment Plan

    Please note that treatment plans cannot be returned, refunded, or exchanged for any reason, even within the expiration date.
    The treatment plan is valid for 1 year from the date of issue.
    The residual value of an expired treatment plan will be zero, regardless of the purchase price.
    When transferring part or all of a treatment plan to another person that has not expired, the procedure will be carried out as soon as the identities of both the transferor and the transferee are confirmed.

    Returns, Refunds and Exchanges Procedure for Home-use Device

    If customer wish to return, refund or exchange the product, please contact us via the contact form.
    As a general rule, Company accepts return, refund and exchange for 1 week after purchasing a new home-use device. Return, refund and exchange are limited to initial defects only. Also, if 1 week has passed since purchasing a new home-use device, Company will not be able to accept return, refund or exchange regardless of the reason.
    In order to return, refund and exchange home-use device, the following items are required, so please prepare them.
    – Receipt or VAT invoice
    – Home-use device body
    – A complete set of home-use device accessories (boxes, manuals, etc.)

    After receiving the home-use device returned by the customer, Company will start the returns, refunds and exchanges procedure.
    Please note that the refund method and the number of days it takes will differ depending on the payment method used by the customer when placing the order.
    When the refund process is completed, Company will notify the customer that the refund has been completed.

    Returns due to Initial Defects of Home-use Device

    Company will refund the full amount of the home-use device price or exchange it for the same home-use device.

    Cases Company cannot accept returns, refunds or exchanges for home-use device

    – When the product is non home-use device;
    – When there are no initial defects in home-use device;
    – When 1 week has passed since purchasing the home-use device;
    – When a complete set of home-use device body and its accessories (boxes, manuals, etc.) is not available;
    – When scratches or damages occur in the customer’s environment;
    – When the customer fails to comply with our company’s terms and conditions, etc.

    Returns, refunds and exchanges procedure for products other than home-use device

    Please note that, in principle, Company does not accept returns, refunds or exchanges for products other than home-use device.

    Changes of Returns, Refunds or Exchanges Policy

    If the Company deems it necessary, the Company may change the Returns, Refunds and Exchanges Policy at any time without notifying the customer. In addition, if customer starts using this service after changing the returns, refunds and exchanges policy, the customer will be deemed to have agreed to the policy after the change. In addition, Company is not responsible for any damage caused to the customer by this.